1.3 Enter Customer Contact

3.4.3.3 Process Customer Request For Literature and Forms : Process Customer Request For Literature and Forms Detailed Process Model Description : 1.3 Enter Customer Contact

1.3 Enter Customer Contact

Reference: Process Customer Request For Literature and Forms Process Model - Page 1 for the associated business process diagram.

Actor/Role: CSR

Description: CSR or Authorized User creates a customer contact pertaining to the literature or form and how it was sent to the customer, Email or post. This process is provided in 3.4.1.1 Manage Customer Contact.